POLICIES & TERMS
To reserve your desired date and time, a nominal $50 fee is requested. To ensure the best experience possible, we encourage you to plan ahead and secure your event with us at least two weeks prior. Upon booking, a 50% deposit is required, with the remaining balance due 7 days before your event (please refer to Guest Count Adjustments).
Booking Policy
To optimize our service and accommodate as many guests as possible on a given day, we kindly limit meal times to two hours. Our team will arrive one hour before your scheduled event time to set up. Following the designated event start time, we will return to collect all items and clean up any delivered items two hours later. Please note that events exceeding this timeframe will incur an additional charge of $100 per hour, billed in 15-minute increments.
Scheduled Time
We want everyone to enjoy our tablescapes to the fullest, so please note that neither glass nor alcohol is permitted on public beaches or parks. Our setups are designed with these regulations in mind to ensure compliance and safety for all.
Beaches & Park Locations
We can currently accommodate from two up to 20 guests. If your group exceeds this limit, let us know during the booking conversation to determine whether or not we can meet your needs. To help us serve you better, make reservations for the maximum number of guests. You can always make adjustments up to 7 days before your event, subject to availability and staffing.
Guest Count Capacity
We understand that plans can change, but unfortunately, we cannot accept cancellations within 48 hours of your event for any reason. Cancellations made prior to 48 hours will receive a refund minus a service fee of 50% of the total picnic/event cost. Please note that the initial $50 deposit is non-refundable.
Cancellation Policy
We share your disappointment when the weather doesn't cooperate with your outdoor plans. While we can't control Mother Nature, we're committed to finding solutions. If the weather isn't favorable on your event day, we’ll still come to an indoor location you’ve selected as long as it is within our South Haven or Saugatuck service area. We'll reach out to discuss the alternative locations you’d like to explore at least four hours before your scheduled event. If you can’t identify an indoor relocation, we reserve the right to cancel the event due to inclement weather. Every effort will be made to reschedule canceled outdoor events as quickly as possible, depending on availability. If there aren’t any available dates we will provide a refund for the tablescape portion. However, the $50 deposit and the cost of fresh floral arrangements are non-refundable and will still be delivered.
Weather Policy
Our dedicated staff will handle the cleanup and removal of all tablescape items we provide, including any tables delivered, as well as plates, bowls, platters, glassware, flatware, serving bowls, centerpieces, and all table linens and decor. For your convenience, we will provide trash bags for you to dispose of any trash, empty bottles, leftover food, or other debris.
Clean Up Details
We understand that accidents happen! As part of our process, we meticulously check all inventory items at the beginning and conclusion of your event. In the unfortunate event of any broken, damaged, or missing items, a minimum restocking fee of $30 will apply, with additional charges assessed based on the extent of the damage or loss. We thank you in advance for your understanding and cooperation in maintaining our inventory.
Broken/Damaged/Missing Items
Clients are responsible for any parking fees associated with public parks or beach locations.
Please be mindful of beach rules and regulations.
Parking Policy
For any questions feel free to reach out to us at info@TablescapesByGrace.com.
We're here to help!